We strive to provide high quality legal expertise at competitive rates, giving careful attention to our clients’ requirements. In this way, we adopt a policy of “Putting the Client First”.
In addition, and in order to assist us in providing a first class service to our clients, we seek to recruit excellent staff and to ensure that they are employed on competitive terms which accord with good employment practice. Besides offering a top quality service, there are a number of factors which we feel make us stand out from our competitors. Indeed we have enjoyed success in tendering for and retaining public sector work as a result of our high standards of care. We have been successful in tendering for the work of a Personal Injury claims management company and appear as recommended Chambers in their manual, which is distributed, to all Panel Solicitors.
We have agreed with a number of our clients various criteria and service level agreements along the lines of the following:
- Adherence to ‘return by’ date requirements
- Telephone or e-mail communication between barrister and instructing solicitor on any outstanding points before opinions/pleadings are settled
- Consistency and reliability in reserving Counsel for hearings/trials
- Realistic fee structures (aimed at preventing prevarication and delay in settlements/costs)
We have a client care programme to ensure that the highest standards are maintained and we obtained the quality mark for the Bar, BARMARK and the Community Legal Service Quality Mark.
We believe that our continued success is the result of high quality legal expertise and competitive rates combined with careful attention to the requirements of our clients. This reflects our overriding policy – putting the client first. We offer the same level of expertise and professionalism and friendly approach to all our clients.
The management of chambers is headed by Elton Maryon who has a comprehensive knowledge of Chambers, its members and its clients. He leads a team of clerks who between them are responsible for the day to day running of chambers particularly the practices of members of chambers. In addition chambers has a formal complaints procedure in place to ensure our customer satisfaction.
The clerks are always willing to advise on the suitability and availability of Counsel, discuss fee structures, packages, budgeting and conditional fee agreements. We are happy to hold meetings outside chambers and the clerks will on request, arrange pre-instruction meetings.
Our clerking is focused on the needs of our clients and it is in this respect we welcome and encourage feedback; channelled via
Elton Maryon, Senior Clerk.
‘The Bar Standards Board requires all barristers’ chambers to provide information about their complaints procedures. Devereux Chambers has a written internal complaints procedure, a copy of which will be provided on request. Lay clients may complain directly to Devereux Chambers without going through solicitors.’